Booking Terms and Conditions
Terms and conditions of website sales
Pride provides access to our website (the "website") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully. By using Pride, you signify your agreement to be bound by these conditions.
When you place an order to purchase a product from Pride, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation of receipt of that order.
​
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that the estimated dispatch time of 5 working day is just that. It is not a guaranteed dispatch time and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
All prices quoted on our websites and in any conversations with our staff are subject to confirmation in writing and are exclusive of VAT, unless otherwise stated.
All invoices are due for payment in full within 30 days of the date of invoice. We reserve the right to charge interest on any invoices which remain unpaid beyond the due date at the rate of 5% per annum over Lloyds Bank TSB plc base rate from time to time from the due date until the date of payment in full.
Our failure at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of our right to enforce such Terms and Conditions in the future.
Each of the above and below Terms and Conditions shall be read and construed independently of each other so that if one or more is held to be invalid for any reason whatsoever, then the remaining Terms and Conditions shall be valid. Further, if any Term or Condition is found to be void, but would be valid if some part of it were deleted, then such Term or Condition shall apply with such modification as may be necessary to make it valid and effective.
We shall not be responsible for any failure to perform our obligations due to circumstances beyond our control.
No amendment or variation to these Terms and Conditions shall be effective unless confirmed in writing by one of our authorised representatives.
These Terms & Conditions are governed by English Law and we and you submit to the exclusive jurisdiction of the English courts.
ADDITIONAL TERMS AND CONDITIONS
​
Please note that all bookings for our courses are accepted on the basis that the following charges will apply to cancellations or requests for rescheduling.
Cancellation charges are as follows:-
If notification is received 28 working days or more in advance of the scheduled date of the course, 50% of the fee already paid will be refunded, or is chargeable whichever is applicable.
In respect of notifications of cancellation received less than 28 working days in advance of the scheduled date of the course, there can be no refund and the full fee is payable.
For requests received 28 working days or more in advance of the scheduled date of the course, there is no rescheduling charge.
For notification given between 14 and 27 working days inclusive before the course date, a charge of £50 (+ VAT) per course will be charged to reschedule.
For requests to reschedule received less than 14 working days before the course date, there will be no refund of the fee already paid and the full rate will apply in relation to the rescheduled date.
In the event of non-attendance where payment has been received, there shall be no refund and in the event of non-attendance where the fee has not been received, the fee will remain due and payable.
RESCHEDULING AND/OR CANCELLATION OF PRIVATE TRAINING COURSES ON YOUR PREMISES
Please note that all bookings for private training courses on your premises are accepted on the basis that the following charges will apply to cancellations or requests for rescheduling.
Cancellation charges are as follows:
If notification is received 28 working days or more in advance of the scheduled date of the course, 50% of the fee is payable.
In respect of notifications of cancellation received less than 28 working days in advance of the scheduled date of the course, there can be no refund.
Rescheduling charges are as follows:
For requests received 28 working days or more in advance of the scheduled date of the course, there is no rescheduling charge.
For notification given between 14 and 27 working days inclusive before the course date, a charge of £125 (+ VAT) per day will be charged to reschedule.
For requests received to reschedule less than 14 working days before the course date, a charge of £250 +VAT (per day) will be charged to reschedule.
Pride Training UK Ltd is a data controller registered under the Data Protection Act in the UK. We may check the accuracy of the information that we receive about you with what is already in our database. We will not give information about you to anyone else outside Pride Training UK Ltd unless the law allows us to do so.
While we strive to keep any information that you supply directly or indirectly secure please be aware that the Internet is not a fully secure medium.9.2 This Agreement may be executed in three or more counterparts each of which shall constitute an original but which when taken together shall constitute one instrument.