Suitable for LGV, PCV & Taxi Drivers

 

Aim

 

To understand the importance of being able to work effectively with others, including colleagues, managers, and customers, within the transport industry.

 

Overview

 

This vital module focuses on developing transferable skills essential for professional drivers when working with others. Through trainer-led discussions, case studies, real-world examples, and group activities, drivers will explore the importance of positive company image, customer expectations, effective communication, and diversity awareness. Practical strategies for collaboration, handling challenges, and understanding equality legislation are emphasised throughout.

 

Key Learning Outcomes

 

Understand the importance of maintaining a strong company image in a competitive market.

Recognise customer expectations and the impact of service standards on customer satisfaction.

Develop effective communication skills, including interpreting body language and handling customer complaints.

Apply problem-solving techniques to real-world case studies and reflect on alternative approaches.

Appreciate the importance of diversity and inclusion, with an understanding of the Equality Act and Disability Awareness.

Build confidence in working with colleagues and customers from a wide range of backgrounds and experiences.

 

Training Methods

 

Training is delivered through trainer-led presentations, group discussions, shared experiences, real-world case studies, and interactive activities designed to encourage participation and practical understanding.

 

End-of-Module Assessment

 

Each section concludes with group discussions and reflective activities to confirm delegates’ understanding and to promote practical application of the skills learned.

 

Please note: This module is reviewed regularly to ensure it reflects the latest standards in customer service, communication, and equality legislation. Updates will be provided automatically and at no additional cost during 2025.​